P305CS || Field Service Engineer

Northern Ireland

Reports to: Area Service Manager

Department: Customer Service

Location: Northern Ireland

Closing Date: Wednesday 2nd April 2025

Role Purpose:

To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site.

Repair and preventative maintenance of materials handling and ancillary equipment
Assisting the Area Service Manager by being the first line of contact for defined support functions for Service Engineers within their team

Role Responsibilities:

Preventative maintenance of materials handling and ancillary equipment and ensure all service planners are updated regularly
Repair of materials handling and ancillary equipment
Accurately complete service reports and time sheets
Carry out repair and service work to ensure that Service Level Agreements with customers are being met
Supervision of service site teams including workload planning, advising on training needs and monitoring of engineer performance
Maintain excellent customer relationship while Jungheinrich commercial objectives are being met
Monitor and regular inputting of relevant KPI’s
Ensure that defined inventory management procedures are being adhered to and the maximum inventory tolerance is not exceeded
Contribute to customer review meetings as agreed by line manager
Develop and motivate team to maximise potential using site audit tool to drive continuous improvement
Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
Ensure all company and customer health and safety procedures are met
Identify sales leads for the Jungheinrich range of equipment and After Sales products
Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive)

Working Hours:

41 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

Time Management
Problem solving
Flexibility
Accountability
Adaptability
Initiative
Business acumen
Customer orientation
Decision making
Innovation
Negotiation and influencing
Team working