RA072 || Regional Service Manager (North)

Remote

Reports to: Head of Operational Customer Service

Department: National Customer Service

Location: Remote

Closing Date: Monday 13th April 2026

Role Purpose:

Prioritise & oversee the Health, Safety and Well-being of staff within designated teams
Manage the regional field-based business reporting directly to the Head of Operational CS
Manage a team of Area Service Managers to achieve all agreed business objectives and goals
Promote the development of direct reports and indirect reports in line with company goals and objectives
Ensure that collaborative inter departmental working relationships are developed and managed with internal and external stakeholders

Role Responsibilities:

Implement and deliver a Customer Service strategy that aligns to our financial and customer service expectations and objectives
Coach, mentor and develop the service teams, inclusive of onboarding new starters.
Support the implementation and delivery of key metrics in the activity management of the service teams
Be a key driver in delivering the best levels of customer service to our customers
Manage multiple teams in the delivery of customer service targets and objectives
Work in collaboration at all levels in the effective delivery of all stated Customer Service objectives
Visit customers where required, and where defined manage larger customers directly
Support field-based Area Service Managers by attending internal and external team & stakeholder meetings, ensuring there is total alignment to business goals & expectations.
Liaise with all necessary departments to develop and implement all aspects of our business model, this specifically applies to sales collaboration & sales cross selling targets and objectives
Optimise performance and results through the regular review of available data and metrics
Maximise all service sales opportunities, including but not limited to service market share
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Head of Operational CS

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the National Enablement Director.

Role Requirements:

Skills:

An experienced manager who has a proven track record of leading teams, & exposure to managing mangers
IT literate, ideally working with Microsoft office, Excel, Power Bi & SAP
Strong numeracy and detailed analytical skills
The ability to manage and coach people at all levels
A self-starter who can manage their operational requirements, with keen time management skills
Ability to work under pressure, putting the customer at the heart of what we do
The ability to translate objectives into action plans and results
A team player who promotes collaborative working and being visible

Qualifications:

A good level of education is required with passes in English and Math's

Experience:

A highly skilled individual who can demonstrate exposure to the customer service sector, ideally but not essentially within the intralogistics sector
Someone who can demonstrate prior management experience, leading & managing teams & managers
Effective in relations & collaboration

Mobility:

This role will be regionally based and will incorporate wide travel as and when required.
National and International travel may be required on occasion in accordance with business directives
Full valid current driving license.
Perceived ability to progress

Competencies Required

Strong interpersonal skills
Management skills and experience of delivering required targets and objectives
Adaptable to change
A sales lead focus
Drive and determination
Analysis / Business Acumen / Customer Orientation
Influencing / Negotiation / Accountability
Initiative / Communication / Passion
Integrity / Respect