RA123 || Field Engineer - Automated Systems

Maintain, test and support automated logistics systems nationwide, troubleshooting faults, assisting installations, backing up configs, and supporting safety-focused customer training.

Field Engineer - Automated Systems

National Role

Reports to: Senior Technical Training Specialist Team Leader (AWE)

Department: Technical Service

Location: National Role

Role Purpose:

• To be accountable and responsible for the maintenance, testing and on-going customer support of new and existing Automated Systems (AS). 
• To be the first point of contact for the local engineers in the escalation and troubleshooting of Automated systems.
• Champion Health, Safety & Environmental standards of both Jungheinrich and customers sites, ensuring at all times an approach of safety first is adopted.
• To provide technical support for the implementation of new AS installations 
• To provide the on-going technical support for specified AS products
• To assist in the development of technical engineer product training on the AS product range and create a ‘best practice’ working environment
• To assist in the development and delivery of specialist customer operators training on the AS product range and create a ‘best practice’ working environment.
• To assist with the creation of site specific operational ‘quick reference’ documentation for customers & local engineers
• Working closely with key stakeholders, including but not limited to, technical services, VK-PS, service management and SHEQ, to ensure that the technical competence of the UK business is developed to ensure a safe and competent ability to support the Logistics Systems product portfolio
• To be ‘hands on’ to aid implementation of actions identified.

Role Responsibilities:

• To undertake maintenance and inspections in-line with the manufactures O&M manuals
• Execution of systems tests and back up of configuration data
• To undertake follow on repairs in accordance with the manufacturer’s recommendations and industry standard practices
• Prioritise system faults and provide on-site assistance to the commissioning teams or local engineers and ensure these are successfully bought to a close.
• To troubleshoot and perform diagnostics, partly in collaboration with internal and external suppliers
• Complete and safely store parameter backups
• Testing of safety equipment (if qualified)
• Provide first level remote support
• To accurately record all work undertaken
• Provide support for commissioning and change requests
• To ensure the successful installation & commissioning of new AS 
• Work in close co-operation with the CS Training Manager, Senior Technical Specialists and local engineering teams.
• To identify training requirements of the local engineering team (in conjunction with the, HoCS, & ASMs)
• To assist with the organisation and delivery of “on the job” coaching
• To assist with AS product specific documentation to aid local engineers
• Transfers project specific knowledge of suppliers to the local engineers
• Assist with “hyper care support” on customer sites Post go live
• Provide up to date technical support by phone
• Assist with the creation of site-specific customer operator training
• Responsible for identifying site-specific common best practices and ensure they are cascaded and implemented throughout the customer’s operations team.
• To assist with the creation of site-specific user documentation for both the customer and local engineers
• Liaise with the Line Manager and CS teams to inform them of best practice solutions and be responsible for follow up and validation that actions have been implemented
• Use the available systems data to identify gaps in reliability/availability of site systems
• Responsible for identifying equipment reliability and areas that can be improved
• To comply with Health & Safety legislation at all times
• To represent the company in a professional manner at all times and maintain customer relations
• To adhere to the Quality processes and procedures as set out by the company
• Communicate effectively with Line Managers
• Assist in the selection of tools, tools lists, diagnostic tools or specialist tools

Role Requirements:

Essential

• Proven background in the implementation or support of automated / semi-automated intra logistic systems
• Background in Engineering
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• A knowledge of PLC equipment & related software
• Excellent PC literacy
• Excellent communication skills
• Health and Safety experience
• Experience in producing risk assessments & and safe-working procedures.
• Previous experience of customer meetings and reporting.

 

Desirable

• Technical knowledge Asi, profibus, profinet and canbus systems
• Technical knowledge of inverters
• Previous experience of working with pallet cranes
• Previous experience of working with pallet conveyor & connected systems
• Previous experience of working with tote conveyor & connected systems
• Full understanding of pre-preventive maintenance (PPM) schedules & procedures
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Leadership Skills
• Knowledge of Beckhoff / Siemens S7 PLCs
• Previous experience of AGVs
• IOSH minimum
• ONC (or equivalent) in Engineering
• Previous experience of delivering training courses

Competencies Required:

• Continuously seeks improvements
• Takes responsibility for their actions
• Adapts to new and changing demands and situations
• Plans and organises multiple tasks or projects
• High accuracy in numerical and written work.
• Conforms to Health and Safety Legislation
• Attentive and analytical thinker
• Takes initiative – self-starter, highly motivated
•  Sets high standards
• Achieve agreed results on time
• Focuses on customer needs and customer satisfaction
• Builds and maintains strong working relationships