Provide SAP and CRM administration support in Warrington, managing service reports, subcontract orders, quotes, invoices and customer calls to meet KPIs and SLAs.

RA109 || Customer Service Administrator

Warrington

Reports to: National Customer Service Manager

Department: Customer Service

Location: Warrington

Role Purpose

To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs are achieved.
Full and comprehensive administration support to Internal and External Stakeholders
Ensure correct and swift processing of all work recorded in SAP

Role Responsibilities

Main Duties

Processing and control of subcontract orders and invoicing
Preparation of SAP quotations for external repairs
Raising any necessary Credit and Debits
Raising Purchase Orders for suppliers, follow up, control and monitor
Promote health, safety and welfare, champion a safety-first culture within our business

Team Responsibilities

Build a strong and positive relationship with customers, engineers and colleagues
Processing service reports through to invoice
Invoice queries and resolution/escalation as required
Proactive follow up of quotations raised for external repairs
Control and resolution of all SAP error reports
System cleansing as required referring to the error logs.
Allocate and order Sub–contracted work
Handling and logging of customer calls efficiently and by agreed procedure
To ensure all Customer Processes are followed and SLA are adhered to
Maintain and amend Customers CRM database

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

Breakdown of Administrator Tasks (Dependant on which pod you are assigned to)

Supplier Admin Task

Sub Con call out
Purchase order creation
Purchase order chase
Purchase order invoicing (Z9)
Quote creation
Quote chasing
Credits and Debits (DCM)
AiPro
Z9 Vor
Billing Block

Regional / Central Admin Task

MDE
DCM
Weekly Sheets
Customer PO chase (DHL)
Quote creation
Quote chasing
Credits & Debits
CRM Database Update
Job Cards / TRN (SITES)
Sammelfakt
Verisae Quote uploads
MDE AUSFAL (SITES)
Billing Block
Sites Job Transfers *

Person Specification

Role Requirements

Ability to work under pressure and in a fast-paced environment
Good organizational and multi-tasking skills
Ability to communicate on multiple levels
Strong admin experience
SAP experience is a plus
Excel & Word experience

Competencies Required

Adaptability
Attention to Detail
Flexibility
Influencing
Integrity
Resilience and Tenacity