Supervise the John Lewis Magna Park service team, delivering equipment maintenance, repairs, reporting, safety, and customer communication across rotating days and nights.

RA138 || Site Supervisor (With Staff)

John Lewis, Magna Park, Milton Keynes

Reports to: Area Service Manager

Department: Customer Service

Location: John Lewis, Magna Park, Milton Keynes

The Role

Responsible for assisting the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site
Repair and preventative maintenance of materials handling and ancillary equipment
Working 4 on / 4 off, rotating Days & Nights, 6am - 6pm and 6pm - 6am

Role Responsibilities

Preventative maintenance of materials handling and ancillary equipment
Repair of materials handling and ancillary equipment
Accurately complete service reports and time sheets
Manage and control parts stock
Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
Supervision of service site teams including workload planning, advising on training needs and monitoring of engineer performance
Contribute to customer review meetings as agreed by line manager
Develop and motivate team to maximise potential using site audit tool to drive continuous improvement
Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
Ensure all company and customer health and safety procedures are met
Identify sales leads for the Jungheinrich range of equipment and After Sales products
Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Role Requirements

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
The ideal candidate will hold a clean driving license and have a good level of education.
They will also have experience of working in a customer facing environment and be used to working unsupervised.
Experience of supervising staff is desirable.

Competencies Required

Time Management
Problem solving
Flexibility
Accountability
Adaptability
Initiative
Business acumen
Customer orientation
Decision making
Innovation
Negotiation and influencing
Team working