P338CS || Field Service Team Leader

P338CS || Field Service Team Leader

Bristol

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Reports to:                              Area Service Manager   

Department:                            Customer Service

Location:                                 Bristol

Closing Date:                          Tuesday 24th June 2025

Role Purpose:

• A role that is both productive and supervisory for a small team of engineers
• To control and manage a small team of Jungheinrich Engineers
• To maximise efficiency, best practice and customer care to JHUK customers
• To lead by example and mentor engineers and apprentices

 

Role Responsibilities:

• Be a first point of contact for a team of engineers
• Agree and implement training plans to improve skill levels
• Assist on diagnostic work involving Technical where necessary
• Complete modest HR functions around training, development, holiday, sickness using relevant HR systems
• Liaise with Dispatcher and ASM to increase team performance and maximise productivity
• Promote a safety first culture within our business
• Carry out selective van audits quarterly to ensure company image and costs are protected
• Be a key driver in delivering the best front line levels of customer service to our customers
• Maximise all external sales opportunities
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Customer Service Team

 

Working Hours:

Monday-Friday. 40 hours per week. 

Person Specification:

Skills:

• An experienced employee who either has managed people previously or can develop to such a role
• IT literate
• Strong inter personnel skills
• The ability to work with, coach and influence people
• Ability to work under pressure, putting the customer at the heart of what we do

Qualifications:

• A Jungheinrich Trained Engineer with significant experience

Experience:

• Somebody who can demonstrate exposure to the customer service sector within JH-UK
• Someone who can demonstrate prior customer account experience at any level

Mobility:

• Full valid current driving licence.
• Perceived ability to progress

Competencies Required:

• Strong interpersonal skills
• Management skills and experience of delivering required targets and objectives
• An accountancy / profit led focus
• Drive and determination
• Analysis / Business Acumen / Customer Orientation
• Influencing / Negotiation / Accountability
• Initiative / Communication / Passion
• Integrity / Respect