RA047 || Field Service Engineer

Birmingham

Reports to: Area Service Manager

Department: Customer Service

Location: Birmingham

Closing Date: Friday 22nd May 2026

Role Purpose:

To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

Preventative maintenance of materials handling and ancillary equipment
Repair of materials handling and ancillary equipment
Accurately complete service reports and time sheets
Manage and control parts stock
Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
Ensure all company and customer health and safety procedures are met
Identify sales leads for the Jungheinrich range of equipment and After Sales products
Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

Time Management
Problem solving
Flexibility
Accountability
Adaptability
Initiative
Business acumen
Customer orientation
Decision making
Innovation
Negotiation and influencing
Team working