Customer Service (Region Two) Lidl Luton Rdc Full-time

RA039 || Logistics Systems Site Engineer

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RA039 || Logistics Systems Site Engineer

Lidl Luton


Reports to:                              Site Manager / Site Supervisor

Department:                            Customer Service

Location:                                 Lidl Luton

Closing Date:                          Friday 13th February 2026


Role Purpose

To be responsible for the maintenance, repair and on-going technical support of customers’ site 

  • ASRS solutions (Automated Storage & Retrieval Systems) & ancillary equipment
  • Pallet & Tote conveyors and associated control equipment
  • Automatic doors and associated controls
  • Safety & security systems associated with Automated equipment
  • Smooth operation and monitoring of complete system
  • Providing constructive feedback on operation and potential improvements

Champion Health, Safety & Environmental standards of both Jungheinrich and customers sites, ensuring at all times an approach of safety first is adopted. 

Role Responsiblities

  • Proactively complete tasks and self-manage
  • Responsible for spare parts stock control 
  • Responsible for identifying equipment reliability and areas that can be improved.  
  • To undertake repairs in accordance with the manufacturers recommendations and industry standard practices
  • To comply with Health & Safety legislation at all times
  • To accurately record all work undertaken
  • To represent the company in a professional manner at all times and maintain customer relations
  • To adhere to the Quality processes and procedures as set out by the company
  • Communicate effectively with Line Managers
  • Any other duties which reasonably correspond to the general character of this role
  • Provide 24 / call out cover (only if site not working 24/7) as part of call out rota
  • Hands on ownership of issues to achieve a quick time resolution
  • Maintain company tools, manuals and all other company property in good and clean order
  • Deputise for Site Manager, if required
  • Prepare and participate in the creation of method statements and risk assessments 

Role Requirements

Essential

  • Proven background in the maintenance and repair of automated / semi-automated intra logistic systems
  • Strong background in Engineering   
  • A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
  • A knowledge of PLC equipment & related software 
  • Excellent PC literacy
  • Excellent communication skills 
  • Health and Safety experience 
  • Physically fit and ability to work at height

Desirable 

  • Technical knowledge Asi, profi-bus, profinet and can-bus systems
  • Previous experience of working with pallet cranes
  • Previous experience of working with pallet conveyor & connected systems 
  • Previous experience of working with tote conveyor & connected systems
  • Full understanding of pre-preventive maintenance (PPM) schedules & procedures
  • Working knowledge of FEM and BS standards governing the automated warehouse industry
  • Leadership Skills
  • Knowledge of Beckhoff / Siemens S7 PLCs
  • IOSH minimum
  • ONC (or equivalent) in Engineering
  • Technical knowledge of Inverters
  • Working with 3 phase electricity

Competencies

Competence

  • Continuously seeks improvements
  • Takes responsibility for his/her actions
  • Adapts to new and changing demands and situations
  • Plans and organises multiple tasks or projects
  • High accuracy in numerical and written work.
  • Conforms to Health and Safety Legislation
  • Attentive and analytical thinker

Collaboration

  • Establishes effective work relationships across all business divisions
  • Integrates into the teams - flexible working attitude
  • Shares knowledge with others proactively
  • Shows respect for others
  • Shows integrity, trust and loyalty
  • Complies with rules and regulations

Clarity

  • Communicates openly, effectively and consistently with all stakeholder groups
  • Deals effectively with people from all levels
  • Able to communicate both face to face, via telephone and in writing

Commitment

  • Takes initiative – self-starter, highly motivated
  • Sets high standards
  • Achieve agreed results on time
  • Focuses on customer needs and customer satisfaction
  • Builds and maintains strong relationships