RA072 || Regional Service Manager (North)

RA072 ||  Regional Service Manager (North)

Remote

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Reports to:                              Head of Operational Customer Service

Department:                            National Customer Service

Location:                                 Remote

Closing Date:                          Monday 13th April 2026

Role Purpose:

• Prioritise & oversee the Health, Safety and Well-being of staff within designated teams 
• Manage the regional field-based business reporting directly to the Head of Operational CS
• Manage a team of Area Service Managers to achieve all agreed business objectives and goals
• Promote the development of direct reports and indirect reports in line with company goals and objectives
• Ensure that collaborative inter departmental working relationships are developed and managed with internal and external stakeholders

Role Responsibilities:

• Implement and deliver a Customer Service strategy that aligns to our financial and customer service expectations and objectives
• Coach, mentor and develop the service teams, inclusive of onboarding new starters.
• Support the implementation and delivery of key metrics in the activity management of the service teams
• Be a key driver in delivering the best levels of customer service to our customers
• Manage multiple teams in the delivery of customer service targets and objectives 
• Work in collaboration at all levels in the effective delivery of all stated Customer Service objectives
• Visit customers where required, and where defined manage larger customers directly
• Support field-based Area Service Managers by attending internal and external team & stakeholder meetings, ensuring there is total alignment to business goals & expectations.
• Liaise with all necessary departments to develop and implement all aspects of our business model, this specifically applies to sales collaboration & sales cross selling targets and objectives
• Optimise performance and results through the regular review of available data and metrics
• Maximise all service sales opportunities, including but not limited to service market share 
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Head of Operational CS
  
  

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the National Enablement Director.

Role Requirements:

Skills: 

• An experienced manager who has a proven track record of leading teams, & exposure to managing mangers
• IT literate, ideally working with Microsoft office, Excel, Power Bi & SAP
• Strong numeracy and detailed analytical skills
• The ability to manage and coach people at all levels
• A self-starter who can manage their operational requirements, with keen time management skills
• Ability to work under pressure, putting the customer at the heart of what we do
• The ability to translate objectives into action plans and results
• A team player who promotes collaborative working and being visible 
  
  

Qualifications: 

• A good level of education is required with passes in English and Math's

Experience:

• A highly skilled individual who can demonstrate exposure to the customer service sector, ideally but not essentially within the intralogistics sector
• Someone who can demonstrate prior management experience, leading & managing teams & managers
• Effective in relations & collaboration 
  
  

Mobility: 

• This role will be regionally based and will incorporate wide travel as and when required.
• National and International travel may be required on occasion in accordance with business directives
• Full valid current driving license. 
• Perceived ability to progress

Competencies Required

• Strong interpersonal skills
• Management skills and experience of delivering required targets and objectives
• Adaptable to change
• A sales lead focus
• Drive and determination
• Analysis / Business Acumen / Customer Orientation
• Influencing / Negotiation / Accountability
• Initiative / Communication / Passion
• Integrity / Respect